Refund & Return Policy
Effective Date: July 23, 2026
At Trendzie Collections, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective upon delivery.
- You receive the wrong item.
- The product has a manufacturing defect.
To be eligible for a return:
- The return request must be made within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories must be intact.
- Proof of purchase or the order confirmation must be provided.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been used, washed, or altered.
- Products without original tags or packaging.
- Items damaged due to misuse or improper handling.
- Gift cards or promotional items.
- Any item marked as Final Sale or Non-Returnable on the product page.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photographs of the product.
- Images of the packaging (if applicable).
- A brief description of the issue.
After verification, we will arrange a replacement or process a refund, as applicable.
4. Return Process
To initiate a return:
- Contact our customer support team with your order details.
- Once your request is approved, we will provide return instructions.
- Pack the product securely in its original packaging.
- Ship the product or arrange pickup, if available.
Returns sent without prior approval may not be accepted.
5. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.
6. Exchanges
We offer exchanges only for:
- Damaged products.
- Defective products.
- Incorrect items delivered.
Exchange requests are subject to product availability.
7. Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been shipped, it cannot be cancelled.
- Approved cancellations will be refunded to the original payment method.
8. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
For returns due to any other eligible reason, return shipping charges may be the responsibility of the customer.
9. Refund Exceptions
We reserve the right to refuse refunds or returns if:
- The product does not meet our return eligibility criteria.
- The return request is made after the specified return period.
- The product is found to be used, damaged by the customer, or missing original packaging.
10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Trendzie Collections
Website: https://trendziecollections.com